Terms & Conditions
We look forward to welcoming you. When you make your booking, you are agreeing with us. Please read our terms and conditions of booking below.
Arrival and Departure
Check-in is available from 3.00pm to 8.00pm (15:00 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us before arrival.
We ask that you please vacate your room by 11.00am (11:00) on the morning of departure.
Damage and Breakages
Please take care of our cottage. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not usually charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
We may hold on computer some of the data gathered during a booking and keep this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you via our key safe attached to the left-hand gate post leading into the paddock. You have full responsibility for these keys for the duration of your stay. There may be a charge of £10.00 for lost keys.
We do not accept any responsibility for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees while acting in the course of their employment.
We will happily return any items accidentally left at Pea Cottage after departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.
We reserve the right to charge for missing items.
Payment is due on the morning of departure, and we accept the following credit and debit cards; Mastercard and Visa, as well as personal and business cheques and cash.
Pets are not permitted in the house or on the adjoining land. Well behaved assistance dogs are welcome.
We reserve the right to change our prices at any time. Price increases will not be applied tobookings already made.
Smoking is NOT permitted in any part of Pea Cottage. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
Pea Cottage reserves the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non-compliance of our non-smoking policy may constitute termination). In such circumstances, no refunds will be made, and any outstanding account must be settled.
All published prices are inclusive of VAT at the current rate.
By using our Wi-Fi Service, you automatically agree to the terms and conditions of use below (the “Terms”). If you do not agree to all of the Terms, please do not use the Service.
Pea Cottage (“we” / “our” / “us”) provides you with access to the internet in most parts of the building. By accessing the service using either medium, you agree to obey the terms and conditions listed below (the “Terms”). If you do not agree to the terms, please do not access the service.
Our Obligations to You
We will use our reasonable endeavours to ensure that you are provided with, uninterrupted service 24 hours a day. We will not be liable, however, for any reason if the service is not available at any time for any period, nor for any loss of data or damage to the equipment you suffer as a result of using our service. We may suspend access at any time and for any reason, including routine or emergency maintenance of the servers. For this reason, we strongly recommend that you regularly save any work you are doing while using the service.
Your Obligation to Us
The wi-fi service we provide is intended for general purposes, including accessing the World Wide Web, email, messaging services and chat rooms. You undertake to us that you will use the services responsibly and that you will behave in a lawful, honest and proper manner when accessing the services. Without prejudice to any other provision of this agreement, we may terminate your use of the service at any time. Termination may be without notice if we become aware of any behaviour that has an adverse effect on our equipment or network or has the potential to damage, our reputation.
Without prejudice to the paragraph above, you may not: use the service for any illegal purpose (including but not limited to breaching any intellectual property or computer misuse legislation and downloading or uploading any unlawful material). You may also not send any unsolicited commercial email (or “spam”) or any activity relating to it; carry out any “hacking” activities such as attempting to access systems without authorization or carry out denial of service attacks.
You may be required to provide us with specific personal information. We will use such personal information in accordance with relevant data protection legislation. You warrant and undertake to us that all of the personal information you provide us with is complete and accurate. We will not disclose any personal information which is given by you during the provision of such services to you to any third party without your permission. The only exceptions may be other subcontractors or agents engaged by us to provide any support or administration, facilities management or similar services (subject to the subcontractors or agents undertaking to keep such personal information confidential);
To any company or organisation to which we transfer our responsibilities to provide these services and products to you; or where required by law or made in connection with legal or regulatory proceedings.
We may log traffic data to assist us with the implementation of our terms and conditions and our fair use policy, although it is our policy to respect your privacy.
Breach of Agreement
We shall investigate any suspect breach of the agreement by you, and reserve the right to take such action as we, in our sole discretion, deem appropriate, including suspension or withdrawal of the service with immediate effect and without notice to you.
You acknowledge that use of the service is entirely at your own risk.
The service is provided on an “as-available” basis, and to the fullest extent permitted by law we hereby exclude all and any warranties or conditions of any kind, whether express or implied, in respect of the service and the content or data obtained or downloaded from it.
Without prejudice to the foregoing generality we do not warrant that the service will be uninterrupted, timely, and secure of error free at all times or will meet your requirements; and we are not responsible for security, integrity, accuracy, suitability or completeness of any information that you transmit or receive while using the service.
The disclaimer within this paragraph does not affect your statutory rights as a consumer.
Nothing in this agreement serves to exclude or limit our liability for death or personal injury caused by our negligence.
Subject to the paragraph above we shall not be liable to you in contract, tort or otherwise arising in connection with this agreement for any economic losses (including, without limitation, loss of revenue, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, any special, indirect or consequential losses or any destruction or loss of data.
If any part of the service is not available to you through no fault on our part or where the failure, suspension or withdrawal of the service is beyond our reasonable control, we shall not be obliged to pay any compensation to you.
You will indemnify us against all and any losses or claims arising from any breach of the agreement by you, and against any claims or legal proceedings arising from your use of the services which are brought or threatened against us by another person.
We reserve the right to amend these terms and conditions at any time.
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.
Please note the cancellation policy before committing to a reservation.
For us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from this card unless you ask us to, or the booking is cancelled within ten days of the scheduled date of arrival, or you do not show, or you use the card to pay on departure.
The exception to this policy is for bookings at peak times and / or special events where we reserve the right to take a deposit payment equivalent to the room(s) single night rate. You will be informed of this at the time of booking.
If you are unable to secure the booking with a credit/debit card then we require a cheque/postal order/bankers draft for the full amount of the stay. We will then send confirmation once the money has cleared. If a cheque used to cover payment is returned, we will cancel the booking and seek recovery of bank charges.
Bookings made online may be subject to different terms and conditions in force at the time of booking to protect your security in carrying out the reservation and providing credit card details over the internet.
Cancellation by the Guest
We are a small concern, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation up to ten days prior to the scheduled date of arrival no charge will be made.
If you cancel your reservation within ten days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.
Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.
We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Pea Cottage for accommodation (verbal or written) forms a legally binding contract. For this reason, we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. Also, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local accommodation using our local contacts. Should this establishment be more expensive than Pea Cottage, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.
A car park is available for guests’ use at the side of the property. Cars parked here are at owners risk.